Refund policy

Return and refund policy

We offer full refunds or exchanges for a different size for items shipped back within 14 days from the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To register a return or exchange, please send an email to contact@laventure.art with your order information to request a return or exchange. Within 48 hours, you will receive the return shipping information, including shipping instructions and return labels. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@laventure.art

The subject of the email for a return must begin with RETURN followed by the purchase number. The subject of the email for a size exchange should begin with EXCHANGE followed by the purchase number.

Refunds for returned merchandise will be made to the original purchaser’s form of payment.

In case of customs costs, they will be charged to the customer.

Conditions:

  • The items must be returned in the same condition in which they were originally sent, neatly packaged.
  • They must not have been worn, washed, or altered in any way.
  • The items must be returned with all original labels, packaging, and other accessories (dustbag, dress cover, etc.) included in the parcel.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Final sale articles are not elegible for returns or refunds.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at contact@laventure.art

Shipping costs are non-refundable.